Ayuda

Help - Frequently Asked Questions on Posting, Managing Ads, and Security

1. Posting an Ad

- **How do I post an ad?**
To post an ad, click on "Post an Ad" on the homepage. Fill in the required information, such as the title, description, price, and upload images if needed. Your ad will be posted after validation.

- **How do I edit, renew, or delete my ad?**
Log in to your account, then go to your dashboard. You will see all your ads there with options to edit, renew, or delete them.

- **How do I add or delete images?**
When creating or editing your ad, you can add or delete images by clicking "Add Images" or by removing those you no longer wish to display.

- **What is the validity period of my ad?**
Ads are valid for a specified period, usually 30 days, unless otherwise stated. You can renew your ad before it expires to keep it active.

- **Who will see my ad?**
All ads published on our platform are visible to site visitors, including those searching in your ad's category and region.

- **How many ads can I post?**
You can post as many ads as needed, provided you follow our posting rules and avoid duplicate content.

- **Can I post my ad in multiple cities?**
You must select a single city that corresponds to where the product or service is available. Duplicating ads in multiple cities is not allowed.

- **Can I add affiliate or promotional links in my ad?**
No, affiliate links and external promotional links are not allowed in ads.

- **Is it free to post ads?**
Yes, most ads can be posted for free. However, some options, such as sponsored ads, may require payment.

- **Do I need an account to post an ad?**
Yes, you must create a free account to post an ad. This allows you to manage your ads more easily.

- **How do I find and track my ad after posting?**
Once posted, your ad will be visible in your personal dashboard. You will also receive a link via email to track and manage your ad.

- **How can I see how many people viewed my ad?**
The number of views is displayed directly in your dashboard next to each ad.

2. Responding to Ads

- **How do I respond to an ad and receive messages?**
To respond to an ad, click on "Contact" and send a message directly to the seller. Replies will be sent to your inbox.

- **Can I contact those who viewed my ad?**
No, you cannot directly contact users who viewed your ad, but you will receive their messages if they are interested.

- **I haven't received any responses to my ad, what should I do?**
Check if the information in your ad is complete and clear. You may also consider adjusting the price or details to attract more interest.

- **How do I attach a photo when responding to an ad?**
When replying to an ad, you can attach an image directly from the messaging interface, if this option is enabled.

3. Searching for Ads

- **How do I search for an ad?**
Use the search bar at the top of the page to enter keywords or browse categories to find specific ads.

4. Account Management

- **How do I sign up, log in, and manage my account?**
Click on "Sign Up" or "Log In" at the top of the page, and follow the steps to create or manage your account. You can edit your personal information and access your ads.

- **How do I create, change, or recover my password?**
To create or change a password, go to your account settings. To recover a forgotten password, click "Forgot Password" and follow the instructions sent to your email.

- **How do I verify and change my email address?**
You can verify or change your email address from your account settings.

- **How do I delete my account or messages?**
To delete your account, go to your settings and select the "Delete My Account" option. You can delete messages from your inbox.

- **What is my ad and account ID?**
Your ad and account IDs are automatically generated. You can find them in your dashboard or in emails you receive from us.

5. Online Stores

- **How do I create an online store?**
To create an online store, you must have an active account. Go to the "Stores" section and follow the steps to set up your store.

6. Sponsored Ads

- **How do I place a sponsored ad?**
From your dashboard, select the ad you want to promote, then click "Sponsor." Follow the steps to complete the promotion of your ad.

7. Security and Fraud Prevention

- **Stay alert to common fraud and scams!**
Be especially cautious of offers that seem too good to be true. Never share personal or financial information with unverified buyers or sellers.

- **Signs of fraud: "bank transfer," "money orders," "bank checks," "gift card payment," "shipping."**
Be wary of payment requests through these methods, as they are often used in scams. Prefer in-person transactions or secure payment methods.

- **How to stay safe while using our site and report scams?**
Use our messaging system to communicate with buyers and sellers, and only complete transactions after verification. You can report any suspicious activity to our team via the contact form.